Is IVR ( Interactive Voice Response) Crucial For Optimizing Customer Service
Interactive Voice Response (IVR) is indeed a valuable tool for optimizing customer service in many contexts. IVR systems allow customers to interact with automated menus through spoken commands or keypad inputs, directing them to the appropriate department or providing self-service options. Here are several ways in which IVR contributes to optimizing customer service: IVR systems can route incoming calls to the